How to Answer Inquires using a Cell Phone or iPad

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Managing Inquiries on a Cell Phone or iPad

Yes! You can answer your MOC inquiries directly from your mobile phone or iPad. This makes hosting from anywhere in the world a snap.

  • In your Host Dashboard, Click the Inquiries tab
    • There is a rectangle section on the phone that contains the inquiries list
    • Rotate your phone to see the full list better in a horizontal point of view

  • On the inquiries list:
    • Place your finger on the screen (inside that list box) and scroll right to see the pink Inquiry Details button
    • Press the Inquiry Details button to see the message details and respond to the traveler inside your dashboard

Answering Inquiries

  • Once you click on the Inquiry Details button the message content will pop up.
    • Here you can answer the inquiry within the dashboard or
    • take the email address and traveler details and answer in your own PMS or business email address.
  • The choice is up to you! We feel our hosts know the best way to convert and inquiry to a booking.

Tips for Answering Inquiries on Mobile and iPad devices

  • Keep a template of your standard responses in a Notes section of your device, and copy and paste it into the dashboard reply. From there you can edit as needed.
  • Always answer inquiries quickly to beat your competition - within 1 - 4 hours max
  • Include points about the best features of your property 
  • Include the top 2 - 3 FAQs asked by your travelers (ie: how close is the beach)
  • Include your best benefits of booking directly (ie: extra offers like beach service, golf discount, etc or hundreds of $$ in savings with no platform fees)
  • Include cancellation policies
  • Include payment details
  • Always include a simple call to action on the next steps the traveler needs to take to secure the reservation

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