Website Use FAQs

Frequently Asked Questions

Help - Where do I Start?

Have a question about how to best use our website to find that perfect condo? Coordinating and planning a successful vacation is often difficult which is why we've designed this website to offer you as many options as possible. MauiOwnerCondos.com was formed so that you could start from any angle and work in the order that is important to you to complete your plans in confidence. We know that for some the dates have to be right, for others the location is the prime goal, or an event may be of particular interest.

Start with what's most important to you and then coordinate using our 4-prong search method: Availability, Resort, Location, and # of bedrooms/bathrooms. All condos have been inspected and meet our high standard of approval.

Please review our frequently asked questions below to get the answers you need. If you don't find what you are looking for below, please Contact Us.   We're here to help!

Be sure to check out the Special Deals and Value Added Services. We are members of the Better Business Bureau (South Eastern Michigan as our parent company, P C I S Images) as well as the Hawaii Visitors & Convention Bureau. We assure you that this site will fulfill your needs, so get ready to enjoy your time in our bit of paradise.

Q:

How early should I book my condo reservations?

A:

You should book your condo as soon as possible, especially if your time is not flexible. Some of our reservations are booked 18 months in advance. When you decide to come, start researching and reserving. Many first time Maui visitors are shocked when they see how early Maui books. Especially the South shore where high rises are at a minimum and the condos are usually larger than in other areas so they really are a limited resource and book out early.

Q:

Making a Reservation: How do I Book a condo I find on this site?

A:

Each of the vacation rental homes on the this website is individually owned. To make a booking for one of them it is best to deal directly with the owner. Our webmaster can also help with reservations should you not be able to contact an owner.

The easiest way to make a reservation is to use the contact form on the property listing page to email or call the owner directly. (Don't forget to CHECK For AVAILABILITY first) Contact information can be found in the owner's listing on our site (linked from the name of the unit on the calendar or from the resort page)

Q:

Before you contact an Owner, CHECK For AVAILABILITY...

A:

To save you time, we have an availability chart for all the properties on this site, which is kept up to date as far as possible by each owner. There may be times when this chart does not indicate the current status, but for the most part our owners are very good at maintaining this information. If the property you are interested in shows it is already booked, or if you have a wedding, reunion or other large group to book, please feel free to contact the owner of a property you like. Cancellations do happen and solutions can often be found for availability that is off by up to 3 days. Our members are also available to help you find other units should you need them. We all love our piece of paradise and are dedicated to passing on the Aloha! spirit of our islands.

Though we (SMCODRN) maintain the network web site on behalf of rental home owners, the final financial contract is made between the owner and the renter. Rates are subject to change without notice so, please, check with the owner to confirm current rate.

Q:

Do you have a Guarantee?

A:

We guarantee that Maui is a special place; a sunny area with lots to do and experience. We guarantee that you'll have restaurants galore and stores to explore. But we also suggest you check the individual condos for their refund policy.

We can also guarantee you are dealing with the actual condo owner or (in some cases) their personal representative by confirming ownership with Maui County prior to activating a listing. You can also be sure that every condo has passed our strict inspections. We re-inspect every 3 years and encourage renters to let us know if there is a problem. Since everyone's taste is different, we require owners to have plenty of photos on their websites to give you, the renter, the ability to see for yourself before making a decision. Same with their rental and cancellation policies. We don't regulate them, merely require they are available on the owner's website so you can see them prior to renting. Dealing with the owner means you're speaking with someone who really knows the condo and the area it is in. ASK!!

Q:

If you know the Exact Complex/Location you want....

A:

If you know the name of the resort complex you want, simply go to the page for that Resort, click on the link for the number of bedrooms you want and scroll through the listings. You can find a RESORT dropdown with links to all our resorts at the top of the Group Calendear page and on every page as a drop down in the SEARCH BOX. IF you want to see a PHOTO LIST of condos in the resort, check "list not calendar" in the search box.

If you don't know the Town the Resort is in, you can easily see names of the resorts by scrolling over the name of the town in the drop down box OR click on the AVAILABILITY CALENDAR link, select the resort from the RESORT drop down box (they are listed in alphabetical order usually without the name of the town) and click the "yellow find condos" box. Now only the condos for your resort will appear. They will be in numerical order. The name of the TOWN will show in the listing.

Q:

Can I visit other islands?

A:

Yes. The Big Island (Hawaii), and Kauai can be reached by air usually going first to Honolulu (Oahu). The inter-island ferry that was so controversial is no longer running but you can reach the island of Lanai by taking a ferry from Lahaina.

Add other islands, or stays at a second location on Maui, to the beginning or end of your trip to maximize the time of your stay. Please note most condos charge extra (usually by having you pay the cleaning fee) if you book a "short stay" (Less than 7 nights) so if you are planning on visiting multiple locations, try to minimize short stays to get your best rates. Our group availability calendar makes it easy for you to see open days between bookings for all our condos. Sometimes when an owner has an opening like that, they waive or split the cleaning fee.

Q:

Do you offer Travel Insurance?

A:

Trip insurance is available from Travel Guard at (click below)TravelGuard-wideor by calling Travel Guard at 1 (877) 249-5376. The State/Province you reside in is required for accurate information.

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